Purchase and activation issues
Retry checkout safely and confirm access when activation takes longer than expected.
Checkout does not load
If the payment form shows Checkout unavailable, select Try again. This creates one fresh checkout session; refreshing or returning to the tab does not submit another request automatically.
If it still does not load, check your connection and try again in a few minutes. Do not open several checkout tabs for the same purchase.
Checkout sends you to the portal
If you are signed in and already have a plan, checkout opens your account portal instead of a new payment form. Change or cancel your plan there; billing is managed in Whop.
If checkout cannot check your current plan, it shows We could not confirm your plan. with Try again. Nothing is charged until checkout loads.
Activation takes longer than expected
After payment, trackmyprop checks your account access for up to two minutes. If confirmation is delayed, the page shows Activation needs another check instead of loading forever.
- Select Check activation again.
- If access is confirmed, trackmyprop opens the account portal.
- If you were charged but access still does not appear, contact support with the email used for the purchase and your receipt.
Your payment is not lost when the activation check times out. Avoid buying the same plan again while support checks the first payment.
Refunds and chargebacks
A full refund or a chargeback ends access straight away. A partial refund keeps your access.